Our business hours are Monday to Friday, 09:00 – 18:00 (UTC +8), Malaysia time. We may answer request received at times, outside the business hours at our convenience.
Support Request must be officially submitted by:
We do not provide support via Facebook, Twitter, or any other social media platform, nor do we offer phone support.
We can only support the products which we provided.
We do not provide general WordPress support. Please use the WP.org forums for general WordPress support or try a solution such as WP Fix It, who will fix general WordPress issues for you.
We can not provide support for 3rd party plugins, and all 3rd party plugins should be updated to their latest versions.
We can not offer support for the customization of our products. Support is provided for our products as they are intended to function out of the box. Anything that changes the way they look or function by default is considered customization. We will do our best to offer advice and direct you to the appropriate resources if we are able to.